Reputation Management
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      3. Reputation Management

      Getting Started With Grade.us

      In this comprehensive guide, we'll walk you through the process of getting started with Grade.us.

      In this comprehensive guide, we'll walk you through the process of getting started with Grade.us, from logging in to setting up your account and beyond.

      Logging In:

      The first step to getting started with Grade.us is logging into your account. You should have received an email with instructions on how to set up your account. Simply follow the link provided in the email to create your login credentials. If you haven't received an email, be sure to check your spam or junk folder, as it may have been filtered there.

      Once you've set up your account, you can log in using your email address and password. 

      How We Have Configured Your Account:

      Great news, your account has already been set up by the PMW team! 

      1. Linked Review Profiles: Grade.us allows you to link your business profiles on popular review sites such as Google, Yelp, Facebook, and more. We have already gone through and linking these profiles to your Grade.us account, so you can monitor and manage your reviews from a single dashboard. If you see that one is missing, please let us know so we can add it for you.

      2. Customize Review Link: You should have received an email with your customized review link that you can send out to your clients and/or tenants in order to start collecting reviews!

      3. Review Monitoring: Review monitoring is set up already for you to receive real-time alerts whenever new reviews are posted about your business. This allows you to stay informed and respond promptly to both positive and negative feedback.

      4. Invite Customers to Leave Reviews: We have already set up a series of 3 drip campaign emails that are customized and branded for you to start utilizing the email campaign review tools within Grade.us. Use Grade.us's built-in tools to easily invite customers to leave reviews on your chosen review platforms. You can send personalized review requests via email or text message, making it simple for customers to share their feedback. See more info here on how you can begin uploading contacts to trigger the email campaign.

      5. Email Signature Widget: You should have received an email with your customized review email signature widget that you can either add to your email signature or send out to your clients and/or tenants in order to start collecting reviews!
      6. On-Site Widget: We have configured and installed your reputation widget on your site in order to showcase all of your positive reviews. See a review you don't like? See more information here on how you can hide reviews within the review stream on your website.
      7. Monthly Reports: We have configured reports to go out to you each month to highlight your overall review score each month. It will show you your overall review rating as well as any new reviews you have collected over the past month on your connected social platforms.

      Leveraging Grade.us for Reputation Management:

      Now that your Grade.us account is set up, it's time to start leveraging the platform to manage your online reputation effectively. Here are some key features and strategies to help you get the most out of Grade.us:

      1. Manage Feedback: Use Grade.us's reputation management tools to track trends in customer feedback and identify areas for improvement. Address any recurring issues or concerns raised by customers to enhance the overall customer experience. Grade.us allows you to connect your Google Business Profile so you can respond directly within the platform. See more info here on how you can set this up.

      2. Encourage Positive Reviews: Actively encourage satisfied customers to leave positive reviews on your chosen review platforms. Grade.us's review generation tools help filter out negative reviews to streamline the process and maximize your chances of receiving positive feedback.

      3. Respond to Negative Reviews: When you receive negative reviews, respond thoughtfully and professionally to address the customer's concerns. Offer solutions or compensation where appropriate and take steps to rectify any issues raised.

      4. Monitor Your Reputation Score: Grade.us provides a reputation score that reflects your overall online reputation based on factors such as review volume, sentiment, and recency. Keep track of your reputation score over time and take proactive steps to maintain or improve it.

      Conclusion:

      Grade.us is a powerful tool for businesses looking to take control of their online reputation. You are now equipped to begin utilizing your Grade.us account to start managing your reputation effectively. From monitoring reviews to encouraging positive feedback and responding to negative reviews, Grade.us provides all the tools you need to build and maintain a positive online presence for your business. Get started today and see the difference it can make for your reputation!